Shipment

 

Handling Time & where ship from:

All orders will be shipped from China where our factory located, within 1-2 business days once we receive your full payment. Customers in U.S.A can buy products from AKK's US Amazon store, customers from Europe can buy from AKK's  Europe Amazon store which will be opened soon. Customers from the other countries please buy from here. 

Shipping fee & shipping time:

Items will be shipped worldwide from China factory & free shipping. Please place your order not less than 10 USD, delivery fee is expensive.

Please fill out your phone number when you check out as a guest.

Items will be shipped from China factory to your country, takes 3--5 weeks roughly, in some cases even longer. China factory to USA takes ony 12 days in the fastest, but sometimes it will take longer time, such as promotion days for festival. The prices of AKK products have been the lowest in this industry, if items have been on the way, please do not ask for refund or cancel the order, any unresonable request will be refused. If need a faster delivery, please go to AKK Amazon Store.

Faster Shipping Time:

If you want DHL express not the free shipping, you need to add extra 25 USD for delivery fee. DHL will arrive around 5 days, pls leave us a message for details.

NOTE: 

Your order will be shipped to your Default Shipping Address not your  Default PayPal Address, you can edit address after you login akktek.com. Ensure you have selected or entered the correct delivery address. 

 

Order Tracking:

Please log in akktek.com with your email or username, click : Account---My Orders---View Order---Shipments ---Tracking Number,or please email to support@akktek.com,we will check for you. 

If you ordered as a guest and paid with PayPal, please enter your PayPal Email address. Othter situations please log in with your akktek email. You will receive emails about your order status after completing your order. Please check your email for full details. If you do not receive the email please check the spam mail. Still have problems please contact support@akktek.com or leave us a message,we will get back to you ASAP.

 

Tax Issue

We do not add any tax to you, but customs clearance fee in your country is on the buyer's responsibility. Import custom duties and taxes vary depending on your destination and package value, you can contact your local customs for details or email us.

Customs tariffs will be charged no matter how much value and weight of  the package in some countries such as Brazil. Therefore customers from Brazil or Genmany etc. please consult local customs before placing orders, or leave us a message.

 

FAQs:

1) Is there an extra cost?

All the relevant cost is included in goods payment, no additional cost is needed; If you choose DHL express you need to add some extra expense for your delivery.

2) How to cancel an order?

To cancel your order, please contact us as soon as possible, we can update your order status; If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

3) How can I add an item to an existing order?

If your order is on processing and you'd like to modify it, simply place a new order, you'll not be charged twice.

4) Can I get an Invoice?

If your order is finished, you can download the official Invoice from your order page.