Policies & Compliance

Warranty  

If you purchase one of AKK’s products, and we determine that it is defective in material or workmanship, we will repair or replace it—no hassle! 

AKK offers 1 year warranty from the day you purchase. If items are faulty for non-artificial reasons within one year (from the date of arrival),our customers can send them back for free repair. please note that the RC quadcopters are so easy to damage so are not in the scope of this warranty. 

AKK’s warranty does not cover damage resulting from abuse, alterations, unauthorized repairs, or use contrary to AKK’s user manuals.

 

Returns for repair, replacement, or refund

 

3 Day DOA Product Guarantee

If you received the wrong or damaged item, or item do not work, you can claim for refund or replacement,but you need to contact us within 3 days after receiving the product, and give us :

1)A photo/video explaining the issue. 
2)A photo of the shipping label and original packaging.

We will review the claim and contact you if we need more information. If approved, we will refund or resend the item, If the item is high value product, (High value is determined by akk’s Customer Service Department, usually around $70). you will be required to return the item, and we will pay the shipping fee. Items must be returned to the warehouse they came from. And you need to return the items fully complete, including all packaging, cables, chargers, otherwise will deduct the refund for the value of missing parts. Any returns for repair, replacement, or refund, must get a Return Merchandise Authorization (RMA) number first, you may contact our service team to get the RMA. AKK will not accept any returned package without permission.

Items Missing on Arrival

1. Please immediately contact the shipping courier and file a case there.

2. Tell us the case number, send us pictures showing all products you get on arrival, all the labels on the packing, and package situations.

3. We will resend the missing products after confirm the situation.

If you have the taxation fee receipt, please take a picture for us as the weight can tell something about the missing.

 

Items Wrong on Arrival

In this situation e.g. different color, different model etc.

1. Please contact us with photos of package and items.  

2. If you are willing to keep the wrong items, we will offer at least 15% of the item value for compensation. If not please return for the right products of our shipping cost. Anyway, akk tech will give you a satisfatory answer.

 

7-Day Money-Back Satisfaction Guarantee

If any purchase fails to meet your complete satisfaction, for any reason, costumers may return it or exchange it within 7 days of receipt of your shipment. Product must show no signs of damage or abuse.